Reports to          : Manager HR Officer- Business Partners

Supervises          : Admin Assistants/Receptionist and Facilities Maintenance Officer

No of Supervisees: 4 staff

Department       : Human Resources

Duty Station      : Duty Area

Job Purpose

To manage and enhance employee welfare programs, oversee organizational change initiatives and ensure the alignment of workplace facilities and administration with UEDCL’s strategic goals. The role focuses on fostering employee well-being and supporting the smooth implementation of change management strategies to improve organizational performance.

Impact: The Senior Human Resources Officer – Welfare and Change Management ensures UEDCL provides a conducive work environment that promotes employee satisfaction and adaptability to organizational changes. This role improves staff productivity, morale and retention while facilitating successful transitions during change processes. It directly impacts UEDCL’s operational efficiency and service delivery.

Key Result Areas

1. Design and implement welfare initiatives to promote employee well-being
2. Monitor and evaluate the effectiveness of welfare programs
3. Develop strategies to manage organizational change processes effectively
4. Collaborate with stakeholders to minimize resistance and maximize adoption of changes
5. Oversee the maintenance and operation of workplace facilities
6. Ensure a safe, clean, and functional work environment
7. Promote workplace safety by coordinating health and safety programs
8. Ensure compliance with health and safety regulations
9. Foster open communication channels to gather employee feedback
10. Organize activities that strengthen employee engagement and teamwork
11. Supervise administrative functions to ensure efficient operations
12. Manage the Admin Assistant/Receptionist and Facility Maintenance Officer
13. Ensure welfare and change management policies align with organizational goals and regulatory standards
14. Periodically review and update related policies.

Expected Output

1. Documentation on the implementation and impact of welfare programs
2. Recommendations for program improvements
3. Detailed strategies for managing transitions and change processes
4. Reports on adoption rates and outcomes of change initiatives
5. Regular assessments of facility conditions and functionality
6. Maintenance schedules and compliance with safety standards
7. Metrics showing improved employee satisfaction and engagement levels
8. Up-to-date welfare and change management policies aligned with industry best practices
9. Records of administrative efficiency and improved service delivery by supervised staff.

Person Specifications

Academic Qualifications

• Bachelor’s degree in human resource management, Organizational Development, Business Administration, Information Science  or a related field
• Postgraduate qualification in HR, Organizational Development, or a related discipline is preferred.

 Experience

• A minimum of 8 years of progressive experience in HR, with at least 3 years specializing in employee welfare or change management
• Proven experience in managing facilities and administrative functions
• Experience in the energy or utility sector is an added advantage.

Competencies

• Expertise in welfare program design and implementation
• Strong understanding of change management methodologies
• Familiarity with workplace safety regulations and facility management practices
• Excellent interpersonal and communication skills
• Strong leadership and team management abilities
• Ability to navigate and mediate conflict
• Strategic thinking and problem-solving skills
• Results-driven with a focus on quality service delivery
• High adaptability and ability to handle dynamic work environments.

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